1117 Taos Trail  w  Raleigh, NC 27603  w  sleeds@nc.rr.com  w  919.662.8276 Res  w  919.673.0848 Cell

Systems Engineer / Network Administrator / Technical Trainer
 

Senior IT Professional with 13 and ½ years proven success in installing, configuring and re-engineering networks and systems to improve performance, reduce costs and minimize downtime. Solid knowledge of LAN/WAN network administration, email systems, security and support utilizing Windows 2003/NT, Linux and Novell NetWare servers.  20 years of programming and programming techniques using batch files, Visual Basic and other programming languages. 20 years of building and troubleshooting hardware components and PC’s. Combined expertise in project planning and design with strong technical qualifications. Strength in formulating strategies for technology acquisition, integration and implementation. Successful in designing and delivering formal and informal training to technical staff, partners and vendors on hardware and software usage.  Recognized for establishing and introducing new training programs to increase technical knowledge and improve customer satisfaction for thousands of people. Excellent qualifications in cross-functional team leadership, resources management, project planning/management and customer service.  Outstanding communication skills; interfaces extensively with upper management, vendors, staff, peers and users.  Demonstrated ability to satisfy users through analysis and problem resolution.   Genuine commitment to quality and customer satisfaction. 

Certifications

Microsoft Certified Systems Engineer Windows NT/2000 (MCSE)

Cisco Certified Network Administrator (CCNA)

Certified Network Engineer (CNE)

CompTIA A+ Security+

Technical Summary

Professional Experience

 Fast-track promotions through a series of increasingly responsible system/network support and technical training positions. Advancement based on consistent contributions to technical excellence and customer satisfaction. Was initially hired as a Network Administrator for DaVinci and kept on and promoted through buy-out by ON Technology and finally Elron Software.

 senior System Engineer \ Senior technical trainer / (August 1994 – SEptember 2003)

§          Senior Systems Engineer recognized for successfully planning, installing, implementing and troubleshooting thousands company’s servers and server software at medium and enterprise client sites.  Analyzed reconfigured and optimizing client’s technical infrastructure to optimally support new software.  Collaborated with clients to analyze business needs and implement appropriate software solution to decrease vulnerability.  Trained client’s staff on software usage.

ü        Installed, configured and troubleshooted thousands of Windows servers and many Linux Servers.

ü        Installed ,configured and troubleshooted many server products into thousands of environments including SQL Server, MS Exchange Server, Terminal Server, Checkpoint, DaVinci Email, MeetingMaker, SoftTrack, AuditTrack, IPTrack, Web Inspector, Message Inspector, Bandwidth Optimizer and OnTechnology Firewall. 

ü        Troubleshooted and fixed thousands of different software, hardware and networking issues.

ü        Programmed several utilities and created many scripts to improve on the software products and help with installation and configuration using Visual Basic, Win Batch, Dos Batch files, and other programs.

ü        Did installs with partners at client sites and implemented our products in real world situations.

ü        Helped to facilitate the on-time implementation of our company’s software products at client’s sites throughout the U.S. and world and helped close millions of dollars in revenue. 

ü        Was a key member in helping beta test our products in order to find bugs.

§          Directed the establishment of training programs and created the department to educate technical, development, sales team members, customers and channel partners on company’s products and services.  Designed technical manuals, web based training, operating procedures and associated training curriculum.

ü        Recognized for successfully establishing the Training Department, resulting in increasing revenue and exposure of company’s products to thousands of people.

ü        Created 30 different 2-day certification training courses for our products that were used to train employees, customers and partners.

ü        Trained over 2000 employees on networking, sales and support of our product line up.

ü        Trained over 1900 Network Administrators from different companies including Sony Pictures, 20^TH Century Fox, and Lucent Technologies in 2-day product training classes.

ü        Trained over 600 system engineers at 200 different partners through out the U.S. and the World on how to sell, install, configure and troubleshoot our products.    

ü        Designed and developed computer-based training and web-based training.

ü        Setup training labs computers through out the country in order to train our products.

ü        Setup many different networks and server products in order to train and trouble shoot our products. Used different automation tools in order to accomplish this in a efficient manner.

§          Member of Design Team for the past 12 years accountable for successfully designing and launching 10 different products into the market place, including DaVinci Email, MeetingMaker, SoftTrack, AuditTrack, IPTrack, Web Inspector, Message Inspector, Bandwidth Optimizer and OnTechnology Firewall.  Interfaced extensively with customers and Sales Teams to define business needs and develop new products and product enhancements.

ü        Instrumental in the design and development of products that generated over $200M in revenue.

ü        Helped come up with new features that needed to be included in the products.

testing manager (AUGUST 1993- AUGust 1994)

§          Orchestrated the establishment of QA Department to ensure successful testing of software.  Designed and implemented testing processes, procedures and standards.  Recognized in facilitating the release of company’s 1^st relatively “bug-free” product, resulting in more than $5M in revenue.

§          Credited with establishing and managing a multi-platform testing lab infrastructure to optimally support software testing.  Installed, configured and supported Novell Netware, Windows NT, Banyan, Lantastic, OS/2 and Windows for Workgroups server platforms

.technical support escalation engineer\tECHnical support COORDINATOR (March 1991 – August 1993)

·          Recognized as Escalation Engineer capable of analyzing and resolving implementation, coding and integration issues over the phone and at client sites.

·          Key member of support team that won many magazine awards for service.

·          Managed a team that had 85% of all calls answered in the first 5 minutes and had a 90% first calls resolution.        

network administrator (March 1990 – March 1991)

·          Accountable for administering, optimizing and supporting technical infrastructure to optimally support internal users and software testing functions. Installed, configured and supported multi-platform LAN/WAN infrastructures, including cabling, routers, servers, desktops and firewalls.  Administered and monitored MS Exchange server. Analyzed and monitored internal system security, including adding/deleting users and shared permissions.  Provided Help Desk and Desktop Support to internal users and external clients

Education

Courses in Computer Science

North Carolina State University and Louisburg College